Overview :
Company Name: Inventam
Location: Customer Support + Junior QA Executive.
Employment Type: Full-Time
They must have at least one year of experience in their field ( Freshers Welcome ).
Job Location: Surat, Gujarat
About Inventam
Inventam is a rapidly growing Information Technology company which focuses on offering innovative, but reliable, software development solutions to companies operating in different industries. The organization has been correlated to quality, customer satisfaction, and continual product development and service improvement to its credit.
Inventam is a company that has a vibrant work environment where untrained talent is encouraged to learn, acquire practical experience and develop in the field of IT. Cyntoia aims at both customer-oriented and technical growth and development and therefore the employees develop holistic skills.
Inventam also has the vacancy of the position of the Junction QA + Customer Support Executive that offers freshers with a unique opportunity to begin their careers in software testing and customer service related spheres.
Job Description - customer support Junior QA+ Customer Support Executive.
Inventam is targeting talented and enthusiastic individuals who would establish their future career in Quality Assurance and Customer Support. It is a two-sided job in which there is a combination of software test and customer communication tasks.
The role would be good to freshers or candidates with up to 1 year of experience who would prefer to be exposed to the real-life applications of IT projects. The selected candidates will also be given some time to work with development teams and assist customers with technical questions and issues.
This is among the opportunities that are very suitable to individuals who would like to learn technical and communication skills in the first stages of their careers.
Key Responsibilities
As a Junction Quality Assurance + Customer Support Executive, the following are roles you will be required to execute:
Software testing- bug and problems.
Ensuring quality on the application before a product is launched.
Development and development of simple test cases.
Reporting bugs to developers and collaborating with them to correct bugs.
E-commerce contact center services via e-mail and telephone.
Providing assistance to the users in solving technical problems.
Gaining knowledge about the issues of the customers and providing them with appropriate solutions.
Maintaining a diary of contact and assistance cases of customers.
Work on development and QA.
Enhancing the quality of products and customer experience constantly.
The role requires one to have a balance of technical knowledge and communication.
Skills & Expectations
The candidate skills required by the candidates who apply to join this position include:
Communication Skills
Clearly, oral and written communication skills.
Professional contacts with customers.
Capability to explain technical issues using laymen language.
Critical Software Testing Expertise.
Simple understanding of software testing.
General understanding on the principles of manual testing.
Identification of fault reporting and bug lifecycle.
Problem-Solving Ability
Strong analytical thinking
Problem-solving skills.
willingness to learn new tools and technologies.
Learning Attitude
Wish to grow in the spheres of QA and customer support.
Adaptability to new innovations.
Proactive and positive attitude.
Who Should Apply?
This is the occasion that befits:
This is in the case of Freshers who are looking forward to start their career in the IT industry.
Less experienced candidates (Less than 1 year in QA or support functions).
Individuals that are interested in both testing and interaction with customers.
They include applicants who desire to work on real projects.
This job is a good foundation to persist in the next career journey of Quality Assurance, Technical Support or any other field of IT.
Why Join Inventam?
High possibility of freshers to enter the IT industry.
Both the customer support and the QA functions are revealed.
Hands on experience on software applications.
Good and amicable work environments.
Career development and education.
Career development testing and support.
Inventam provides young professionals with a platform in which they are taught technical and communication skills to ensure they are ready to be in an industry.
Job Location
It is situated at Surat, Gujarat. Candidates who are of Surat or in this neighbourhood or even those who will be willing to transfer to this neighbourhood are all welcome to apply.
Surat is an emerging city which has enhanced business prospects in the fields of IT and software services.
How to Apply
The qualified candidates who show interest can send their updated resumes to:
Email: Hr@inventam.com
The applicants will be required to give information about their education, technical skills and experience (in internship or a project).
Only the shortlisted candidates will be contacted to go through with the process.